Privacy Policy

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and email address when you create an account
• Payment information processed through Stripe (we do not store payment details)
• Profile information and preferences
• Communication records when you contact us for support

1.2 Technical Information

We automatically collect technical information, including:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent on platform)
• IP address and general location information
• Cookies and similar tracking technologies

1.3 Browser Extension Data

Our browser extension may collect:

• Active tab information for synchronization purposes
• Temporary browser data necessary for audio-video sync functionality
• Website interaction data related to supported streaming platforms

Note: This data is processed locally and temporarily for synchronization only.

1.4 Camera and Screen Capture Data

With your explicit permission, we may access:

• Brief screen captures of game clocks for synchronization timing
• Camera access for certain features (with your consent)
• Microphone access for audio synchronization features

Note: Captured content is not stored permanently and is used solely for synchronization purposes.

2.1 Service Provision

• Provide and maintain our synchronization services
• Process payments and manage subscriptions
• Customize your user experience and preferences
• Provide customer support and respond to inquiries

2.2 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor and ensure platform security and stability
• Conduct research and analytics for service enhancement

2.3 Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Notify you of changes to our services or policies

2.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect our rights and interests
• Investigate and prevent fraud or misuse
• Respond to legal requests and law enforcement

3.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating our platform:

• Stripe: Payment processing and subscription management
• Firebase/Google: Authentication, database, and hosting services
• Analytics providers: Usage analytics and performance monitoring
• Customer support tools: To provide technical assistance

These providers are contractually bound to protect your information and use it only for specified purposes.

3.2 Third-Party Platform Integration

When you use our synchronization features with third-party platforms:

• YouTube, Twitch, and other streaming platforms operate under their own privacy policies
• We may share minimal necessary data to enable synchronization functionality
• You remain subject to the privacy policies of these external platforms

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of our users or the public
• Investigate and prevent fraud or illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate safeguards and notification.

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection practices
• Incident response procedures for security breaches

4.2 Data Minimization

We collect and retain only the minimum amount of data necessary to provide our services effectively. Synchronization data is processed temporarily and not stored permanently unless required for core functionality.

4.3 Access Controls

Access to personal information is restricted to authorized personnel who need it to perform their job functions. All access is logged and monitored.

5.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us analyze and improve our services
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns

5.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality. We provide clear information about cookie usage and obtain consent where required by law.

5.3 Third-Party Tracking

Some third-party services we use may place cookies on your device. These are governed by the respective privacy policies of those services.

6.1 Under UK GDPR and Data Protection Laws

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Rights Related to Automated Decision Making: Protection from purely automated decisions

6.2 Exercising Your Rights

To exercise any of these rights:

• Contact us at support@syncsport.co.uk
• Use the account settings in your user dashboard
• We will respond to your request within 30 days
• Some requests may require identity verification

6.3 Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.

7.1 Retention Periods

• Account Data: Retained while your account is active and for 90 days after deletion
• Payment Data: Retained as required by law and for dispute resolution
• Usage Analytics: Aggregated data retained for up to 3 years
• Support Communications: Retained for 2 years for quality assurance
• Synchronization Data: Processed temporarily and not stored permanently

7.2 Data Deletion

When data is no longer needed for the purposes for which it was collected, or when you request deletion, we securely delete or anonymize the information in accordance with our data retention schedule and legal requirements.

8.1 Data Processing Locations

Your data may be processed in the UK, European Union, and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

8.2 Transfer Safeguards

For transfers outside the UK/EU, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other legally recognized mechanisms to protect your data.

10.1 Additional Data for Streamers

If you participate in our streamer or affiliate program, we collect additional information:

• Payment Information: Bank details, PayPal information, or other payment methods for commission payments
• Tax Documentation: Tax identification numbers, W-9 forms, or other tax-related documents as required by law
• Channel Information: Streaming platform usernames, channel URLs, and basic channel statistics
• Performance Metrics: Referral tracking data, commission calculations, and usage analytics during streams
• Marketing Consent: Permission to feature your channel or content in promotional materials

10.2 How We Use Streamer Data

This additional data is used specifically for:

• Processing commission payments and maintaining accurate financial records
• Complying with tax reporting requirements and legal obligations
• Tracking referral performance and calculating earned commissions
• Analyzing program effectiveness and improving streamer support
• Showcasing successful partnerships in marketing materials (with consent)
• Providing personalized support and program updates

10.3 Streamer Data Sharing

We may share streamer-specific data with:

• Payment Processors: For commission payments (PayPal, Stripe, banks)
• Tax Authorities: As required by law for tax reporting
• Accounting Services: For financial record keeping and tax preparation
• Legal Compliance: When required by law or legal process

We do not sell or share streamer data for marketing purposes without explicit consent.

10.4 Streamer Data Security

Additional security measures for streamer data include:

• Encrypted storage of payment and tax information
• Restricted access to financial data on a need-to-know basis
• Secure transmission of payment information to processors
• Regular audits of financial data handling procedures
• Compliance with financial industry security standards

10.5 Streamer Data Retention

Streamer program data is retained according to specific schedules:

• Payment Records: 7 years from last payment for tax and legal compliance
• Tax Documents: As required by applicable tax laws (typically 7 years)
• Commission Data: 3 years from payment date for dispute resolution
• Performance Analytics: Aggregated data retained for 3 years
• Marketing Permissions: Until consent is withdrawn or account closure

10.6 Streamer Rights and Control

As a streamer, you have additional rights regarding your data:

• Access detailed records of your commission payments and calculations
• Request correction of payment or tax information
• Withdraw consent for marketing use of your channel or content
• Receive copies of tax documents and payment records
• Request deletion of data after required retention periods

Note: Some data may be retained longer due to legal obligations, but we will clearly explain any retention requirements.

11.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or prominent notice on our platform.

11.2 Continued Use

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12.1 Data Controller

Sync Sport LTD is the data controller for your personal information collected through our services.

12.2 Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12.3 Response Time

We aim to respond to all privacy-related inquiries within 5 business days and will resolve requests within 30 days as required by applicable law.